How does it work?
It's easy! Just sign up for an account online and schedule a free drop-off. Our moving team will arrive at your home on the scheduled day to drop-off durable plastic boxes and tamper-proof security fasteners. We'll wait up to 20 minutes while you pack your stuff, or you may schedule a pick-up for a later day. Our moving team will then help secure your boxes and transport them directly to our secure storage facility.
When you want something back, sign into your account and select exactly which boxes you want returned. We'll bring your things back on the date and time of your choosing!
What can and can't I store?
You can store anything from clothes to books to DVDs, camping gear, and other seasonal items - as long as it fits in the box and doesn't exceed the weight limit of 23kg per box (the weight limit of regular bulky item or oversized bulky item is 25kg / the weight limit of document box or wardrobe box is 15kg). We ask that you use common sense when packing, so no perishables, glass or fragile items (or pack at your own risk), explosives and flammables, hazardous materials or illegal substances of any kind.
Please refrain from storing anything that is alive (or was recently alive), items that might raise suspicious behavior and things that might smell over time. In a nutshell, anything that is legal, non-hazardous, and non-perishable is perfectly fine!
Do you offer insurance protection for my items?
Absolutely. Each box comes with free insurance up to the value of HK$1,000 from the moment it's handed over to our moving team, while in transit, and once it's in our warehouse. We do not, however, insure fragile items - glass, China, TVs, etc. If you are storing fragile items, please make sure they are wrapped properly and carefully packed to ensure safety during transport.
How does the online access of stored items work?
Our website and our mobile app offer a simple way to keep track of the items you store with us. After your pick-up is scheduled, our moving team will quickly walk you through the process and answer any questions you might have.
Will you open my boxes?
Unless we are bound by legal requirements to do so, we will never open your boxes without your consent! We will not touch, shift or remove any items belonging to you.
Might my boxes be damaged in transit?
We promise to always handle your boxes with utmost care. The boxes themselves are extremely durable and are driven directly to our storage facility in our secured vans. But of course, accidents sometimes happen and that's where our insurance program kicks in.
Are the boxes reusable / recyclable?
Absolutely! We value sustainability and leaving the smallest carbon footprint possible. For this reason, our boxes are made with commercial grade, HDPE plastic - sturdy enough to be reused again and again. They are designed for active use for ten years and are 100% recyclable. We ensure that each box goes through a thorough cleaning and disinfecting process before being sent to you.
How much will it cost me?
Our storage plans start at HK$29 per document box, HK$39 per standard storage box, HK$69 per regular bulky item, HK$89 per oversized bulky item, HK$89 per wardrobe box per month, minimum 3 months storage period (excluding promotions) and minimum spend of HK$195 on monthly rental fee. An additional box materials fee will be charged when storing document box and/or wardrobe box: HK$15 per Document Box and HK$150 per Wardrobe Box. Unused Boxes are refundable (only in the same condition as they were dropped off). Every time you order new boxes, you get a free drop-off and pick-up. We drop off empty boxes for you to pack up and pick up your packed boxes free of charge.
For subsequent retrieves and pick-ups, each trip is HK$15/box or item (min. HK$75/trip). If you are able to return the packed boxes within 20 mins, the pick-up is free of charge.
If you do not wish to re-store any of your retrieved boxes and are able to return the empty boxes within 20 mins, the return(first pick-up) trip is free. Otherwise, this will incur HK$15/box or item (min. HK$75/trip).
If boxes already in storage but I wish to order more, what is the charge for this new order?
If existing customer have already stored items in warehouse and require more boxes, the newly ordered boxes’ first payment will be charged based on prorate rate (storage fee ÷ 30 × number of days starting from the day after boxes stored in warehouse to the day of billing cycle), after which storage fees will be charged at regular rate per month.
If the first batch of boxes’ fees are charged on 1st of every month and the delivery team picks up the second batch of boxes on 15th June, the first and second monthly fee for the second batch of boxes will be charged on 1st July. First monthly fee for this batch of boxes will be charged as prorate rate calculated starting from 16th June to 30th June (15 days). At this rate, each standard storage box’s prorate rate will be HK$39 ÷ 30 days x 15 days = HK$20, rounding to the next dollar. Second monthly fee for this batch of boxes will be charged at regular rate HK$39.
How do I use a promo code?
5 easy steps for using a promo code:
1) Register for an account.
2) Specify the number of boxes needed.
3) Enter the valid promotional code.
4) Confirm drop-off appointment.
5) The discount has now been applied.
What happens if I need to frequently move things back and forth? How much will that cost?
As long as you give us at least 24-hour notice beforehand (by 3pm the working day before delivery), you can move your boxes in and out of storage as often as you like! For retrievals, the fee is HK$15/box or item (min. HK$75/trip). For customers who are re-packing any of their retrieved boxes for storage, the return (pick-up) trip is also HK$15/box or item (min. HK$75/trip). If you do not wish to re-store any of your retrieved boxes and are able to return the empty boxes within 20 mins, the return (pick-up) trip is free too. Otherwise, this will incur HK$15/box or item (min. HK$75/trip).
What if I don't know how many boxes I need? Do I pay for those I don't use?
If you're not sure how many boxes to order, we recommend that you order extra, just in case. When our moving team comes to collect your filled boxes for storage, just return any empty boxes you don't use at that time. We only charge for the boxes you store.
How do I update my contact information?
After you've signed in, you can click on "Menu", look for "My Info". You can update your full name and phone. To update your current address, we charge $100 of change address fee for every address update. Please call us at 3565 6850 or e-mail us at support@boxful.com to change your address.
Are there any other service fees?
Shipping and handling charges
Change address fee[3]
HK$100
[1] If customers’ address is only accessible via stairs, which includes from loading/unloading area* to the building, you are required to pay stairs fee in accordance with our stairs policy of HK$10 per empty box and HK$20 per full box or item per level of up to 5 levels. Stairs fee will be charged via our systems directly and no cash transactions will be involved.
[2] To update your current address, we charge $100 of change address fee for every address update.
* 1st to 5th stairs will be free of charge. 6th to15th stairs will be defined as the first level. Subsequent staircases within 15 stairs will be counted as one level. e.g. 16th to 30th stairs will be considered as second level.
Remote Location
If a customer's address resides in remote locations such as the Outlying Islands, you will be charged an additional fee per trip depending on the location due to long distance and extra tunnel/bridge charges.
Park Island (Ma Wan): HK$50/trip
Tung Chung: HK$100/trip
Chak Lap Kok (Airport): HK$150/trip
Discovery Bay: HK$200/trip
How much does it cost?
The cost of your storage plan will depend on how much space you need to store your items. You will find our monthly storage rates by size below:
12 sq. ft Plan (Net)
Storage Fees: HK$699 per month
Pallet Dimensions: 3 ft (L) X 4 ft (W)
Pallet Quantity: 1
Height Limit: 5 ft
Logistics Fees
First Trip of Pick-up Items: HK$559
Final Retrieval of Items: HK$699
Subsequent Pick-up Items / Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
24 sq. ft Plan (Net)
Storage Fees: HK$1,349 per month
Pallet Dimensions: 3 ft (L) X 4 ft (W)
Pallet Quantity: 2
Height Limit: 5 ft
Logistics Fees
First Trip of Pick-up Items: HK$1,079
Final Retrieval of Items: HK$1,349
Subsequent Pick-up Items / Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
36 sq. ft Plan (Net)
Storage Fees: HK$1,999 per month
Pallet Dimensions: 3 ft (L) X 4 ft (W)
Pallet Quantity: 3
Height Limit: 5 ft
Logistics Fees
First Trip of Pick-up Items: HK$1,599
Final Retrieval of Items: HK$1,999
Subsequent Pick-up Items / Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
48 sq. ft Plan (Net)
Storage Fees: HK$2,649 per month
Pallet Dimensions: 3 ft (L) X 4 ft (W)
Pallet Quantity: 4
Height Limit: 5 ft
Logistics Fees
First Trip of Pick-up Items: HK$2,119
Final Retrieval of Items: HK$2,649
Subsequent Pick-up Items / Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
For larger storage plans, please call us on 3565 6850 for a free quote.
When will I be charged?
Your storage fee will be charged the day after we pick up your items.
How much does it cost to retrieve my stuff out of storage?
You will find our Final Retrieval and Partial Retrieval fees as below:
12 sq. ft Plan (Net)
Final Retrieval of Items: HK$699
Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
24 sq. ft Plan (Net)
Final Retrieval of Items: HK$1,349
Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
36 sq. ft Plan (Net)
Final Retrieval of Items: HK$1,999
Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
48 sq. ft Plan (Net)
Final Retrieval of Items: HK$2,649
Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
For the retrieval fees of the larger storage plans, please call us on 3565 6850 for a free quote.
Are there any other service fees?
Shipping and handling charges
- Provision of Cardboard Boxes
Cardboard Boxes (min. 10 pcs) can be purchased at HK$250 per 10 boxes and will be dropped off to your specified location for free. Dimensions: 56cm (L) X 38cm (W) X 38cm (H). Unused Cardboard Boxes are refundable (only in the same condition as they were dropped off).
- Provision of Packing Materials
One Marker and one roll of Packing Tape are provided for free during pickup upon request. Subsequent Packing Tapes can be purchased at HK$10 per roll.
Bubble Wrap can be purchased at HK$60 per roll. Dimensions: 50 cm (W) X 150 ft/45 m (L).
Air Column Bag (wine bottle & fragile item) can be purchased at HK$8 each.
Mattress Protection Bag costs
HK$40 for Single and Double Size Bed (less than 5ft.)
HK$60 for Queen Size Bed (5-6ft.)
HK$80 for King Size Bed (wider than 6ft.)
- Wrapping Service*
FREE - Boxful staff provides complimentary basic wrapping services, including wrapping individual items as well as wrapping the entire pallet for moving and storage.
- Initial or Partial Pick-Up of Boxes/Items for Storage*
12 sq. ft Plan (Net)
First Trip of Pick-up Items: HK$559
Subsequent Pick-up of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
24 sq. ft Plan (Net)
First Trip of Pick-up Items: HK$1,079
Subsequent Pick-up of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
36 sq. ft Plan (Net)
First Trip of Pick-up Items: HK$1,599
Subsequent Pick-up of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
48 sq. ft Plan (Net)
First Trip of Pick-up Items: HK$2,119
Subsequent Pick-up of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
For Pick-up Fees of larger storage plans, please call us on 3565 6850 for a free quote.
Pick-up time starts when Boxful staff knocks on the customers' doors, and until photos of each item taken, all items are wrapped properly on pallet(s), and loaded onto Boxful's vehicles. We strongly encourage customers to finish packing prior our arrival to maximize efficiency and avoid extra charges.
- Partial Retrieval, or Final Return Fee*
12 sq. ft Plan (Net)
Final Retrieval of Items: HK$699
Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
24 sq. ft Plan (Net)
Final Retrieval of Items: HK$1,349
Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
36 sq. ft Plan (Net)
Final Retrieval of Items: HK$1,999
Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
48 sq. ft Plan (Net)
Final Retrieval of Items: HK$2,649
Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
For Retrieval Fees of larger storage plans, please call us on 3565 6850 for a free quote.
For partial pick-ups and retrievals scheduled concurrently (i.e. immediately after one another), moving cost would be based on one trip only.
- Photo-Taking Service of Stored Items
FREE - Boxful staff provide mandatory photo-taking service for all stored items for customers with plans under 72 square feet.
If requested after items has been stored:
HK$20 per item (minimum HK$200 per job)
- Assembling and Dismantling Fee
For items that require assembling or dismantling during the moving process, a fee of $250 per item will be charged.
- Stairs Policy (per level) [1]
HK$20 per level, per box/item under 25kg (S)
HK$60 per level, per item above 25kg or larger type of furniture (M)
HK$100 per level, per massage chair, per 3-person or above seater, per 5ft. width or above mattress (L)
Please refer to attached list of items and its related stairs fees for your information.
|
SMALL (<25kg)
|
MEDIUM (>25kg)
|
LARGE (>25kg)
|
| Document boxes |
Work desks |
3-seaters |
|
Small/medium cardboard boxes
|
TV monitors 40"+ |
Massage chairs |
| Dining chairs |
1-or2-seaters |
Mattresses (>5ft. width) |
| Stackable chairs |
Wardrobes |
Furnitures with longest side from more than 6 feet/ 182cm |
| Foldable chairs |
Cabinets |
|
| Bicycles |
Washing machines |
| Small luggage/suitcases |
Dishwashers |
| TV monitors <40" |
Air conditioners |
| Portable fan & heaters |
Security safes |
| |
Bed frames |
| Tables |
| Furnitures with longest side equal to or less than 6 feet / 182cm |
Note: We do not accept piano and rosewood furniture
- Stair fees of packing materials drop-off (per stair)
Cardboard Box/ Document Box: HK$10/10boxes
Wardrobe Box: HK$10/box
Bubble Wrap: HK$10/roll
[1] If customers’ address is only accessible via stairs, which includes from loading/unloading area* to the building, you are required to pay stairs fee in accordance with our stairs policy of HK$20/60/100 per item per level of up to 5 levels. Stairs fee will be charged via our systems directly and no cash transactions will be involved.
*1stto 5th steps of stairs will be free of charge. 6thto 15thsteps of stairs will be defined as the first level. Subsequent stair flight within 15 steps will be counted as one level and e.g. 16thto 30thsteps will be considered as second level, etc.
- Remote Location
If a customer’s address resides in remote locations such as the Outlying Islands, you will be charged an additional fee per trip depending on the location due to long distance and extra tunnel/bridge charges.
Park Island (Ma Wan): HK$50/trip
Tung Chung: HK$100/trip
HK International Airport: HK$150/trip
Discovery Bay: HK$200/trip
- Handling & Administrative Fee
If a customer requires Boxful staff to handle items on his/her behalf during the storage period (e.g. provide measurements of furniture, rewrap and resemble items etc.), a fee of HK$200 per task will be charged.
How does the pick-up work?
Our moving team and truck will arrive to your place and make sure each item is securely packed before loading onto our truck. Every plan includes onsite move & pack service.
How much advance notice do I need to schedule a pick-up?
Pick-up requires at least 48 hours notice prior to the cut-off time at 3pm and is subject to availability of our time slots.
How do I schedule a pick-up?
As long as you call to cancel or reschedule your appointment before 3pm two days prior to your scheduled pick-up time, there is no cancellation fee. Cancellations or rescheduling after 3pm two days prior to your appointment will incur a $300 cancellation fee.
How do I re-schedule or cancel a pick-up?
As long as you call to cancel or reschedule your appointment before 3pm two days prior to your scheduled pick-up time, there is no cancellation fee. Cancellations or rescheduling after 3pm two days prior to your appointment will incur a $300 cancellation fee.
How do I schedule a return delivery?
You can schedule a return delivery online or by giving us a call at 3565 6850.
What if I want all my stuff back?
Simply log in to your account and select all of your items and specify a return date for your final drop-off.
12 sq. ft Plan (Net)
Final Retrieval of Items: HK$699
Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
24 sq. ft Plan (Net)
Final Retrieval of Items: HK$1,349
Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
36 sq. ft Plan (Net)
Final Retrieval of Items: HK$1,999
Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
48 sq. ft Plan (Net)
Final Retrieval of Items: HK$2,649
Partial Retrieval of Items: Labour is charged at HK$350 per 30 minutes per mover of onsite moving.
For the retrieval fees of the larger storage plans, please call us on 3565 6850 for a free quote.
If you schedule a final drop-off before the minimum 3-month storage term (excluding promotions) is up, your account will be charged for the months remaining on the minimum term.
How do you keep track of all my stored items and make sure they are all returned to me?
During your initial pickup we apply IDs to each item, and photograph everything so there is a record of what’s in storage and what condition it was received in. We make sure to complete the photographing during the pick-up so if the worst should happen, we can reimburse up to HK$10,000 in loss or damages.
Please note we cannot guarantee the contents of the box if we are not able to see what’s in it. We will still be responsible for returning the box, but the contents cannot be insured if we cannot verify that they are packed properly to prevent damage. Please review our Terms & Conditions for full details.
How much advance notice is needed to schedule a return?
Return delivery requires at least 48-hour advance and is subject to availability. The cut-off time for scheduling is 3pm for all deliveries.
I moved to a new place and would like my items to be delivered back to a new address. Are there any extra charges?
It's FREE. As long as your new address is within our service network, there will be no extra charges for delivering back your stored items to a different address.
What happens if I'm a "no-show" for my appointment?
Our moving team will wait for up to 20 minutes while trying to get in touch with you. If you're still a no-show after 20 minutes, we'll have to charge you HK$600. No one likes being stood up!
5579 3755
